Complaints & RMA

Claims & RMA

At MMR ApS, we want to make claims and RMA cases as easy as possible.

1. Right of Complaint

As a consumer, you have a 24-month right of complaint under the Danish Sale of Goods Act.

The right of complaint covers faults and defects that were present at the time of delivery.

It does not cover damage resulting from, for example:

  • Drops, impacts, or other physical damage

  • Liquid damage

  • Incorrect use or installation

  • Unauthorized repairs or modifications

  • Normal wear and tear

Used and refurbished products are also covered by the statutory right of complaint.

2. How to create an RMA case

Contact us at info@mmrservice.dk and provide:

  • Order number or invoice number

  • Name of the product

  • Description of the problem

  • Photos or video of the fault, if relevant

We will evaluate the case and inform you of the next steps.

3. Returning the product

If we ask you to return the product, it must be sent securely packaged to:

MMR ApS – RMA
Perlegade 25
6400 Sønderborg
Denmark

We recommend that you send it with tracking.

In the case of a justified claim, return shipping is handled in accordance with applicable regulations.

4. Processing of RMA

Once we receive the product, we will examine the fault.

Depending on the case, the solution may be, for example, repair, replacement, a price reduction, or a refund, in accordance with applicable legislation.

5. Data

Before sending a computer, phone, tablet, or other device to us, it is your responsibility to back up your data.

MMR cannot guarantee that data will be preserved during troubleshooting, repair, or replacement.

Contact

MMR ApS
Perlegade 25, 6400 Sønderborg
CVR no.: 43000756
E-mail: info@mmrservice.dk
Phone: +45 42 42 85 54